Duke University Press (DUP) seeks a Digital Content Manager to create and maintain DUP’s book and journal digital content standards (e.g., JATS, BITS, EPUB), digital asset standards, and repository management. The Digital Content Manager also provides analysis and project management for digital content and asset initiatives at DUP. This position works closely with DUP’s Editing, Design and Production group; as well as third-party vendors and partners to ensure the high-quality and effective publication of books and journals content online. This is a full-time position, reporting to the Information Systems Manager, and is a member of the Business Information and Technology Services (BITS) group.

Remote work is supported for this position throughout North Carolina, as well as in the following locations: AZ, CA, CO, DC, FL, GA, HI, IL, MA, MT, MD, NJ, NY, PA, SC, TN, TX, VA.

If interested please submit the University-required electronic application, including your résumé and cover letter, before close of the position at Noon on Monday April 10, 2023.

Duke University Press is strongly committed to fighting racism and to supporting diversity, equity, inclusion, and accessibility. We welcome applicants who share this commitment.

Primary Job Responsibilities: I. Analysis and Project Management • Maintain XML and EPUB tagging specifications that accurately support Press content and business rules; provide subject matter expertise in how tagging specification supports or drives display and function of content in digital systems (online, e-readers, business systems) • Ensure that content is optimized for discoverability, accessibility, and user experience in the digital environments • Manage the digital content archive • Manage the delivery of metadata and content to third parties, such as indexers, discovery services, and preservation services • Manage large-scale conversions and transformation projects, establishing contracts, schedules, costs, and scope; conduct quality assurance on vendor content deliverables and practices

II. User Support • Employ effective strategies for working with professionals from diverse backgrounds and life experiences; demonstrate sensitivity to language relating to race, ethnicity, gender, sexuality, and ability/disability • Maintain a support and enhancement request process • Respond promptly and fully to requests for support, both internal and external • Troubleshoot and remediate tagging errors • Report regularly on status of support requests • Liaise with internal stakeholders and external vendors to coordinate work

III. Operations Management and Support • Participate in new product, systems, and platform planning • Identify and incorporate new content standards and best practices • Budget annually for digital content projects and maintenance; manage the budget and expenses throughout the year, including periodic reporting and timely and accurate payment of vendor invoices • Establish and maintain digital content and asset vendor relationships • Document content standards and practices • Communicate standards and practices to staff and vendors

IV. Other Related Duties, incidental to the work described

Department-Preferred Qualifications (skills and knowledge that may contribute to success in this role): • Strong commitment to diversity, equity, inclusion, and accessibility • Excellent facilitation and interpersonal skills • Excellent attention to detail and ability to follow-through on tasks in a timely manner • Strategic and analytical thinking skills with an ability to solve problems and make decisions • Familiarity with content analysis (the ability to analyze content for structure and meaning) • Experience working with XML and related technologies • Experience managing successful digital projects

University-Required Education/Training: Work requires a Bachelor’s degree.

University-Required Experience: Work requires 3 years combined business/work analyst, software QA, or user support/training experience, OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.