Duke University, Duke University Libraries

Position ID:Duke-DUL-ADSLIBN [#19024]
Position Title: Access Services Librarian
Position Type:Other
Position Location:Durham, North Carolina 27708, United States [map]
Subject Areas: Library Science
Library / Borrowing Services
Appl Deadline:2021/08/30 11:59PMhelp popup (posted 2021/07/26, listed until 2021/08/30)
Position Description:    

*** the list date or deadline for this position has passed and new applications are no longer being accepted. ***

The Access Services Librarian coordinates the operations of the Perkins Circulation Unit including the Library Service Desk.  They hire, train and manage full-time staff in the unit, are responsible for collecting unit related data, assessing services and adapting workflows, and help to develop and design efficient services responsive to user needs and supportive of Duke’s diverse community.  They serve as primary back-up to the Head of Access and Delivery Services for service and operational issues, represent the department on library and consortial teams, manage ADS related web pages, act as a primary point of patron contact and works on development and implementation of the Duke University Libraries new library services platform and other related tools. 


  • Works with the Service Desk Supervisor to lead the development, implementation, and evaluation of Library Service Desk related projects and services, including training programs, communication tools and service manuals.
  • Oversees the work of the Circulation Coordinator, taking part in the development of new workflows and policies related to library fees, personal study spaces, microform and current periodicals.  Acts as primary back-up to the Circulation Coordinator for patron concerns and operational issues.
  • Creates, reviews and maintains public facing web pages relevant to Access and Delivery Services and serves on related library teams.
  • Actively collaborates in the development and implementation of new library systems and technologies, particularly the planned implementation of a new open-source library services platform.
  • Maintains regular shifts at the Perkins Service Desk and takes part in the work of providing consultations for patrons during shifts at the desk and via chat or phone. 
  • Resolves ADS related communication by responding to queries submitted via email, phone and chat; develops standard messaging to consistently convey circulation and service policies to patrons.
  • Acts as departmental lead for Service Desk electronic tools, and implements new tools as appropriate.
  • Acts as primary back-up to the department head, for patron concerns and operational issues and as a leader and resource for other unit managers for personnel and policy issues in the Head of Access and Delivery Services’ absence.
  • Prepares and coordinates operational and statistical reports for the department to develop and assess services offered to patrons, support the work of the department and analyze patron needs and concerns.
  • With the Heads of Access and Delivery Services and Research and Instructional Services, works to develop long-term objectives and strategies for the public service at the Perkins and Bostock Libraries.  Including developing and documenting related protocols.
  • Represents the department on library, consortial, and other committees and participates in planning and coordinating operational activities and special projects with other departments as appropriate.
  • Works with the Assessment and User Experience Department and other collaborators on an ongoing basis to develop assessments of the Service Desk and circulation services.
  • Communicates and interprets policies and other matters within the department, across the Duke libraries and to patrons.
  • Makes recommendations for staffing and equipment needs.  
  • Maintains current awareness of trends and issues related to access services and makes recommendations on implementing new services.
  • Displays continuing growth in professional and subject knowledge and takes an active interest in the profession. Growth and interest should be demonstrated through continuous development of professional knowledge and abilities, through membership and participation in professional organizations, and service to the library, University, or community in a professional capacity.
  • Works in a manner that aligns with the Duke Libraries User Service Philosophy by providing helpful, reliable, and consistent service to internal and external customers as a result of fostering comfortable, empathetic interactions and accepting the responsibility to assist them and each other in harassing or discriminatory situations irrespective of race, age, sex, gender identity, sexual orientation, national origin, or any other marginalized identity feature.
  • Performs other related duties as assigned.

Supervisory Responsibilities

  • Supervises and evaluates 4 full-time staff
  • Indirectly supervises student employees


It is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning, and a commitment to creating a culture of inclusion that values and respects diversity of perspective, background, and experience. In addition, managers and supervisors are expected to help develop a common vision by providing clear direction and priorities, clarifying roles and responsibilities, and promoting mutual understanding through effective communication.  They are also expected to take the time to effectively plan and evaluate performance, provide feedback, recognition, and coaching, and develop employees to achieve their personal and organizational goals.


Required:  Master's degree from an ALA-accredited program or an advanced degree in a relevant subject area.


Required:  Supervisory experience, including the ability to provide leadership in staffing issues and daily operations; three years of library experience in circulation or access services, or a demonstrated specialized knowledge of related library systems and procedures; demonstrated commitment to providing outstanding customer service as well as a strong commitment to public service; demonstrated success working with significant autonomy, and collaboratively, as part of a team; working knowledge of library management systems and common productivity applications; excellent organizational, interpersonal, and oral and written communication skills; ability and willingness to adapt quickly to address evolving needs; ability to manage multiple projects, work well under pressure, and meet deadlines; and interest in and aptitude for learning emerging library technologies. 

Preferred: Familiarity with library access-related policies and procedures; knowledge of the research and access needs of users in an academic library; experience providing circulation and other access services in an academic setting; commitment to data driven decision-making; demonstrated ability to maintain inclusive and equitable customer service operations; experience creating statistical reports, using database query language (e.g., sql) and standard statistical software.

Working Conditions

  • Occasionally moves library materials weighing up to and over 30 pounds
  • Frequently works in an environment in which exposure to materials containing dust and mold is possible
  • Constantly positions self to reach high and low shelves
  • Normal office environment
  • Occasional weekend and/or evening shifts required

These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position. This description is subject to change at any time.

Salary and Benefits

Salary and rank dependent on qualifications and experience; however, the anticipated range is $57,000-$70,000. Comprehensive benefits package includes 20 days vacation, 13 holidays, 12 days sick leave; health, dental, disability and life insurance and support for professional development and training.


Since its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university's intellectual life, connecting people and ideas. The Libraries consist of the Perkins Library, Bostock Library, Rubenstein Rare Book and Manuscript Library, Lilly Library, and Music Library, and the library at the Duke Marine Laboratory in Beaufort. Duke's library holdings of 6.2 million volumes are among the largest of private universities in the United States. 

Duke is a diverse community committed to the principles of excellence, fairness, and respect for all people. We recognize that the workplace only truly flourishes with an active presence of different backgrounds and unique abilities. We value the unseen perspective, the unheard voice, and the unnoticed ideas. We hope to give a platform of growth and connection, where employees can be free to produce new ways of thinking to promote inclusion and respect for all. Duke University Libraries encourages an environment where shared goals are reached by exceptional individuals.         

Duke's hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business.

Duke offers a comprehensive benefit package which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at:  http://www.hr.duke.edu/benefits/index.php.


Cover letter, detailed resume and the names, addresses (mailing and e-mail), and telephone numbers of three references should be submitted to https://academicjobsonline.org/ajo/jobs/. Review of applications will begin immediately and will continue until the position is filled.

Applications which are missing any of the components listed above will not be reviewed.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. The Duke University Libraries have a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.


Application Materials Required:
Submit the following items online at this website to complete your application:
And anything else requested in the position description.

Further Info:
365 Rubenstein Library
Box 90194
Duke University
Durham, NC 27708

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