Access Services and User Experience Librarian

Goodson Law Library, Duke University Law School, Durham, NC

Reporting to the Assistant Director of Access and Collections, the Access Services and User Experience Librarian provides supervision of library staff and oversight of circulation desk operations, including reserves, interlibrary loan, and document delivery. The position provides vital insight and recommendations for improvements and innovations related to library services and spaces and will play a key role in the library’s upcoming ILS transition.

Responsibilities:

·         Coordinates the development and implementation of policies and procedures in access services

·         Collects and analyzes data for regular user experience assessment and development including but not limited to gathering and organizing access and borrowing statistics

·         Serves as the main point of contact for circulation, document delivery, and interlibrary loan systems and services

·         Actively engages in outreach activities for the library including but not limited to initiatives to promote accessibility and DEI

·         Supervises, schedules and trains two full-time library staff members

·         Provides general oversight of training, staffing, and supervision of student workers

·         Participates in school and campus task forces, working groups and committees

·         Participates in the circulation desk rotation

·         Performs other duties as assigned

Required Qualifications & Experience:

M.L.I.S. or equivalent graduate degree from an ALA-accredited program by start date. Strong communication and interpersonal skills are required, as well as a demonstrated ability to work effectively in a collegial environment. Excellent problem solving, analytical, organizational and project management skills. Strong service orientation, commitment to diversity, equity, and inclusion, and demonstrated effective oral and written communication skills.

Preferred:

·         Experience working in an academic library

·         Experience supervising students and/or full-time staff

·         Demonstrated experience coordinating and managing projects

·         Certification or familiarity with programs and technology such as integrated library systems (Aleph or FOLIO), ILLiad, Microsoft Office Suite, scanners, etc

Salary and Benefits:

Salary commensurate with qualifications and experience. Duke University offers a competitive benefits package. All Duke librarians are eligible for continuing appointment and promotion under Duke University’s ranking system for professional librarians as well as support opportunities for ongoing professional development. Employer may assist with relocation costs.

Position Availability:

Start date is negotiable. Applications will be reviewed as received on a rolling basis.

Application Instructions:

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.