Circulation & Access Coordinator (Staff Specialist)

Duke University Press (DUP) seeks a full-time Circulation & Access Coordinator (Staff Specialist) to serve as the primary point of contact for activities involving circulation and renewals management, as well as associated accounting functions and revenue processing for the Press’s journals services program, the Scholarly Publishing Collective (SPC).

This position works closely with DUP’s Library Relations, Marketing, and Accounting teams and performs higher-level tech support functions on two content platforms, electronic collections and journal subscriptions. Performs administrative duties of a complex nature, in support of major departmental or team activities, in order to relieve supervisor of various clerical and administrative responsibilities; and to maintain efficiency of organizational processes.

If interested please submit the University-required electronic application, including your résumé and cover letter, before close of the position at Noon on Monday, Jan. 24, 2022.

Description of Responsibilities 1. Circulation and Renewals Coordination (45%) a. Establish subscription goals for Duke University Press (DUP) journals and Scholarly Publishing Collective (SPC) publishing partners. b. Create and manage renewals calendar for DUP and SPC publishing partners; producing on- volume and off-volume print mailings and electronic renewal campaigns, and regularly reporting on results. c. Analyze circulation trends and the effect of renewals on circulation; present findings to the DUP Journals Collection Marketing team; make recommendations for workflow and renewal efforts to improve subscriber retention and reclamation. d. Liaise with Journals Collection Marketing team to develop marketing initiatives and materials for renewal campaigns. e. Coordinate and maintain arrangements on behalf of DUP and IJM (Illinois Journal of Mathematics) for complimentary copies/subscriptions to be provided to editorial offices and to library exchange programs.

2. Digital Access Responsibilities (30%) a. Develop thorough knowledge and understanding of electronic content collection models offered by DUP and through the Scholarly Publishing Collective; gain working knowledge of how access is provided to DUP customers on two online content platforms; develop knowledge of electronic collections offered on behalf of SPC publishing partners. b. Serve as a resource for customers, subscription agents and consortia. c. Provide accurate and appropriate information to customers regarding single-title subscriptions and electronic access for all DUP and SPC journals and electronic products. d. Manage customer access issues as logged within the Freshdesk ticketing system, adhering to current departmental Service Level Agreement (SLA).

3. Customer Relations Responsibilities (15%) a. Provide feedback to supervisors regarding efficiency of renewal processes, and make recommendations for improved workflows. b. Serve as high-level support for resolution of complex customer access issues. c. Responsibility for special projects, as assigned.

4. Other Related Duties (10%) a. Communicate and respond to requests from internal DUP customers, and external publishing partners and their customers. b. Represent DUP at library, academic or professional conferences. c. Participate in departmental retreats and meetings, as requested.

Education/Training: Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of postsecondary education.

A bachelor's degree in a field of study directly related to the specific position may be substituted for the education and two years of the experience requirement. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Experience: Work generally requires four years of clerical or research experience to acquire strong skills in administrative or project research responsibilities as well as accepted office management, communications and research practices.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.