The Senior Systems Analyst will focus on development, implementation, support, and maintenance of The Graduate School’s (TGS) infrastructure, improving automation within current protocols and procedures, and participate in long-range planning for new projects and technology within the data management environment. This position will provide part-time support to the school.

DUTIES & WORK PERFORMED:

Student Information Systems (PeopleSoft, ImageNow and related systems): 40%

The Senior Business Systems Analyst will serve as the Power User of the student records system (SISS) for The Graduate School, including development of software functionality, formation of processes, automation of data input, monitoring of data entry, processing of security and access requests for staff in school units, and supervise the Data Team within the Office of Finance and Administration.

Liaise with the Office of the Registrar and the SISS Office concerning system development; advocate for student records needs on behalf of administrative offices, e.g., Academic Affairs, Finance, Graduate Student Affairs, Admissions, and Liberal Studies; troubleshoot and solve end-user problems for administrative offices; answer end user questions and resolve issues; triage problems to SISS Office and/or Registrar when needed.

Develop and coordinate new school system and application plans, capture profiles, views, and related workflows. Administer ImageNow workflow and related processes.

Data Integrity, data mining, and reporting: 40%

Develop audit queries and reports to monitor and assure the accuracy of TGS student record data; apprise the Registrar’s and SISS Offices of findings pertaining to incorrect input values and sub-optimal use of software functionality; suggest methods of improving procedures and provide detailed lists of data values to be uploaded, deleted, or changed.

Perform testing of patches, fixes, and upgrades to ImageNow and the PeopleSoft modules of Student Records and Student Self Service to ensure accurate functioning and integrity of data. Participate in planning with SISS, Registrar, and OIT personnel as needed to ensure smooth operation of graduate student PeopleSoft modules and assist in troubleshooting of issues.

Administration: 20%

Analyze overall TGS administrative data operations, procedures, and functions to determine opportunities for improvement, including, but not limited to, the areas of workflow and the 3Cs (Comments, Communications, and Checklists) in PS the Campus Community module.

Work with the school leaders, staff, and graduate programs to administer processes for creating, distributing, compiling, and auditing data and reports used to clear students for graduation; manage graduation clearance tools; develop Graduation Process module and data reports in PeopleSoft.

Manage and train data support staff, provide day-to-day direction, and ensure completeness and accuracy of work; develop instruction materials and train or delegate the training of TGS staff to use student records and data-related software employed by the school. Serve as a technical resource to TGS staff, graduate programs, and other SISS data-related personnel working in administrative offices.

SUPERVISORY RESPONSIBILITIES: Yes

EDUCATION: Work requires a bachelor's degree in mathematics, computer science, or a computer-related field or the equivalent coursework or technical training. Master’s Degree preferred.

EXPERIENCE & SKILLS: Work requires a minimum 5 years in academic structure systems and student records environment required. Exceptional understanding of PeopleSoft academic software required, with particular expertise in query manager, records and enrollment, curriculum management, campus community (3 C’s), academic advisement, and enrollment requirement processes.

Position necessitates in-depth knowledge of PeopleSoft tables and table structure, as well as automation tools and techniques such as File Parser; proficiency using Microsoft Office suite, especially MS Access and Excel’s advanced functions and pivot tables; and familiarity with University enterprise-wide tools such as ImageNow, Sakai, Box, Qualtrics, BI Publisher, Tableau, and SharePoint.

Other prerequisites include ability to identify issues, evaluate alternatives, and reach sound decisions pertaining to assigned areas of responsibility; clear and effective communication skills, both oral and written; and an understanding of FERPA regulations governing student records. The ability to work as part of a team in a fast-paced environment; Strong verbal and written communication skills; Excellent time management, analytical and problem-solving organizational skills; Ability to interact with both technical and non-technical audiences and work independently on projects.

Work requires 5 years of experience in performing a full range of tasks associated with business systems. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

WORKING CONDITIONS: Normal

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The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

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Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

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Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.